Last week a few people on Twitter pointed me toward Mark Breading’s INN PoV on the risks and rewards of wearables for insurers; I thought I’d add a few comments.  The rewards for insurers are most obvious in the B2E area, i.e in Continue reading
A short one today – still working on the new study (see the sneak peeks here and here): It seems that quite a few insurers are now thinking of using drones for their business, judging by FAA approvals: State Farm, AIG, USAA and Erie, just Continue reading
After giving a first peek last week, let’s take a look at the switching behavior and some factors that might cause or not cause it. For the past three surveys, we’ve been asking “How often did you switch your insurer in the past two years?” Continue reading
The new insurance study – to be published in June – is coming along nicely. So it’s time for a sneak peek or three over the coming few weeks. Today I’ll start slow by talking about some background etc. We surveyed a bit more than Continue reading
A few week ago I saw an article online about the 16 trends the venture capitalists Andreessen Horowitz (of Netscape fame) are closely watching. #14 was insurance (!), #9 was Bitcoin. Time for some random thoughts on the combination of the two. Let’s start with Continue reading
As far back as 2006 – when presenting the Insurance 2020 study – I tended to hear the question “What if Google did insurance?” Well, Google has been doing insurance for about 2 years in the U.K. now, and very recently announced the big launch Continue reading
Last year, I started to put up some random links and thoughts, which will continue unregularly. Today, it’s Watson edition: A Japanese company will start selling an empathetic robot called Pepper this summer. If that wasn’t cool enough, they are adding Watson technology to enable Continue reading
For a brief time in my career, almost 20 years ago, I worked for an insurance agency. The agency was (and still is) quite successful. I learned a lot in that time, about selling, advice and how to lead a…
One trend that we have seen of the past few IBV insurance studies that look into consumer behavior is that insurance customers seem to be becoming less loyal.
Two weeks ago, I attended the 2014 NAMIC Annual Convention in sunny National Harbor, close by Washington D.C. Nice venue, interesting presentations and some good conversations. NAMIC had asked me to present some findings from the “Insurers, intermediaries and interactions” study, and to engage in Continue reading
Time for a new study! In a preview a few weeks ago, I wrote about the difference in communication between leading insurers and non-leaders – how they understand that low-barrier customer communication is an essential factor for doing business. In the new study “Winning strategies Continue reading
We are just a few days away from the publication of our next IBM Institute for Business Value insurance study.
Residual risks will always be around (no technology is failsafe, and there is always the human factor), but will this be enough to support more than 10,000 insurers globally?