Since I started working with technology, I have relied on an aphorism when talking with nervous non-technology folks: “Technology doesn’t really destroy jobs; it creates new ones.” I likely missed the memo, but this may have become a lie sometime…Read more →
Most of you who know me or read this blog, know by now that I am not a big fan of Legacy Thinking in Property and Casualty Insurance. While it is wonderful that new technology allows so many things that…Read more →
Our industry is in the curious position of selling a product that does not physically exist, and that is typically forgotten until either it’s needed or the bill arrives – or both. Maintaining effective, meaningful customer relationships can be difficult…Read more →
Last week a few people on Twitter pointed me toward Mark Breading’s INN PoV on the risks and rewards of wearables for insurers; I thought I’d add a few comments.  The rewards for insurers are most obvious in the B2E area, i.e in Continue readingRead more →
I went to an interesting meeting last month which made me think that there is a parallel universe alongside the one that I’ve been living in for the past three decades. I am not sure what to do with the…Read more →
A short one today – still working on the new study (see the sneak peeks here and here): It seems that quite a few insurers are now thinking of using drones for their business, judging by FAA approvals: State Farm, AIG, USAA and Erie, just Continue readingRead more →
Last year I posted a blog – CSIO and the Power of Collaboration – to reflect on the challenges and accomplishments of 2013. As many of you may recall, eDocs was a major success of our industry, with all members…Read more →
In early March, months of speculation regarding Google and its intentions for the North American insurance market came to an end – or at least changed into a lower gear, as the industry finally had concrete information to work with.…Read more →
At the 2015 Insurance-Canada.ca Technology Conference, Kimberly Harris-Ferrante, Vice President and Distinguished Analyst at Gartner said that at present, Canadian consumers are not being easily swayed toward the new digital insurance landscape.This past January, at the Davos Economic Forum, Google’s…Read more →
I’m featured in the news report below on Uber and insurance.
Mon, Mar 23: Customers who used ride-sharing services like UberX may be at risk if the driver is involved in an accident. As Sean O’Shea reports insurance experts say drivers are violating insurance rules and may be putting themselves and their fares in jeopardy.
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A few week ago I saw an article online about the 16 trends the venture capitalists Andreessen Horowitz (of Netscape fame) are closely watching. #14 was insurance (!), #9 was Bitcoin. Time for some random thoughts on the combination of the two. Let’s start with Continue readingRead more →
Prompted by an invitation from the organizers of the Multaqa insurance conference to join a business leaders’ roundtable earlier this week in Qatar, a couple of frantic hours reading up on the subject of our discussion, the digital transformation of the insurance industry, turned out to be time very well spent. Of little surprise was […]Read more →
The promise of driverless cars continues to ramp up, with tests on public roads occurring or planned all over the world. I’ve spoken before about the emergence of this technology, specifically on the importance of standards in governing how autonomous…Read more →
Using the family car to drive for Uber carries the potential for serious consequences in terms of inadequate insurance protection. Until the legal issues surrounding Uber’s business model are resolved, it doesn’t appear likely the industry will come up with a solution.Read more →