The See-Through Economy: New Technology and Risk Management

Year over year, scandals like Wells Fargo, Equifax, Chipotle and so many others have dominated news headlines as they wreak havoc on consumers, investors, and awaken industry and government regulators. What is driving this trend? Consumers have entrusted corporations with…

The Wheels on the Bus, and other Regular Use Rhymes

Is a school bus company making a bus available for an employee driver’s regular use “at the time of the accident”, if she is not allowed to use the bus at the time of an accident? In TD Insurance v. Dominion,…

Wells Fargo’s Failures in Risk Management Cost $1 Billion Settlement

Wells Fargo has suffered the consequences of repeat scandals since 2016. This week, the bank agreed to a $1 billion settlement with federal regulators who have cited their lack of effective risk management practices as the root cause of their…

Selling solutions, not products

Most of the time we are too busy selling insurance products matching with client’s requests. A prospect ask us for Auto, Home or Business Insurance quote and we quickly jump on it and start preparing the best quote possible to beat the competition and close the sale. Sometimes, when I pause for a few seconds […]

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ON Div Crt: No SABS for BC ATV MVA (and other abbreviations)

The Ontario Divisional Court has ruled that Ontario laws cannot be used to determine whether a specific vehicle needs to be insured, when an incident happens outside Ontario. Why is this Important? Automobile insurance is meant to insure automobiles and…

Brokerage Valuations – Let’s Talk Management Buy-Outs

The market for property and casualty (P&C) brokerages continues to be intense. Books of business are attracting prices from 3.5x to 5.0x commissions – and even more for online business. So, are conditions right to start seeing more management buy-outs?…

Hudson’s Bay Data Breach Confirms the Need for Enterprise Risk Management in the Retail Industry

On Sunday April 1, Retail group Hudson’s Bay disclosed that it was the victim of a security breach that compromised data on payment cards used at Saks Fifth Avenue and Lord & Taylor stores in North America. As many as…

Bravery alone won’t keep wildfire out of town

On a recent long haul flight I finally broke down and watched ‘Only the Brave’, the 2017 Josh Brolin movie about the 19 wildland firefighters killed at Yarnell Hill, Arizona in June, 2013. Up to that point, I had refused…

Emotional Labour and Insurance Brokers

The concept of Emotional Labour was first researched & elaborated by famous American Sociologist Arlie Hochschild and discussed in her best seller book “Managed Hearts”. Emotional labour is about managing our emotions in relation to our job or work. In service based economy, we are trained to hide our real feelings and display an emotional […]

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The State of Risk Management in 2018: Infographic

In today’s see-through economy, it’s crucial that organizations have the right people, processes, and procedures in place to successfully adapt to their ever-changing surroundings. There’s been a shift in GRC, and organizations can’t properly prepare for the future without understanding the…

Take Notice: There is no time for Notice

As Ontario’s auto insurance industry was waiting anxiously, the Court of Appeal for Ontario released an interesting decision on priority dispute notices to claimants. In Dominion v. Unifund, an accident benefits claimant was not notified of the priority dispute between…

2018 GRC Market Report Emphasizes New Risk Trends: Reputation, Regulations, and Innovation

The Forrester Wave™: Governance, Risk, and Compliance Platforms, Q1 2018 evaluates and ranks the 14 most significant GRC platforms available, and LogicManager has been named a Leader! But beyond measuring the current offering, strategy, and market presence of GRC providers,…

What’s Driving Up Ontario Auto Insurance Rates?

Since becoming Premier, Kathleen Wynne focus on the auto insurance file has been to bring down rates. The government originally set a rate reduction target of 15%. After several years, the target was quietly abandoned. The government has done a lot of …

Widespread Negligence Uncovered Following Oxfam Scandal: Steps to Improving Company Awareness and Prevention

Oxfam, one of the UK’s biggest charities, was exposed this month to have had 87 claims of sexual exploitation and abuse involving its workers in the year ending April 2017, a 36% increase on the previous year. In light of…